SHIPPING & FAQ'S
WHEN WILL MY ORDER BE SHIPPED ?
Your order will be fulfilled the same day of ordering if placed before 14:00 UAE time. Please allow 2-3 working days for delivery. In many cases the order will be delivered within 2 days.
I JUST PLACED AN ORDER, WHAT DO I DO NEXT?
Please wait until you receive a notification either by phone, e-mail or sms to schedule your delivery.
HOW CAN I TRACK MY SHIPMENT?
Track your shipment by visiting the courier companies website and inserting your tracking no, this number will be sent to you along with the delivery company straight to your mobile and registered E-Mail.
We work with the following courier companies: “Mara Xpress” you will be given the option to schedule the day and timing to your convenience. Which Saves you waiting around for the delivery team, so everyones happy.
HOW MUCH DOES SHIPPING COST?
We have a flat AED 15 delivery charge for all orders below AED 100. If your order is AED 100 or above, your order is delivered for free! You can see the final cost of your order after adding an item to your cart.
CAN I SELF COLLECT MY ITEMS?
To keep our operation running as efficiently as possible, we send all your items directly to the courier. You will get an email with A tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier. You can collect it from the couriers offices in most UAE cities or arrange for self collection if you are in an area the courier does not service.
Standard Delivery Time
|Rest of the GCC||3-4 days|
|United States||5-7 days|
|Rest of World||5-7 days
HOW LONG DO INTERNATIONAL ORDERS TAKE TO REACH ME?
5-7 Working days via DHL.
HOW DO I TRACK MY SHIPMENT?
We will provide you with a tracking number which you can enter on the couriers website, or alternatively visit your order page or link in email to track your shipment.
We work hard to keep our shipping costs and charges to a minimum. We have negotiated competitive rates and we subsidise all our stated rates on the checkout page.
WHAT IF TAXES, DUTIES AND FEES ARE APPLICABLE TO MY PURCHASE?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
CASH ON DELIVERY
CAN I PAY CASH ON DELIVERY (COD) OR CREDIT CARD ON DELIVERY (CCOD)?
Yes of course you can! You can pay COD OR CCOD if you are in the United Arab Emirates. There is a 4 AED surcharge for each order if the order is below100 AED. Unfortunately, we do not offer COD OR CCOD as a payment method for international orders, we only accept orders paid by credit card.
CAN I RETURN THE PRODUCT I PURCHASED?
You can return or exchange any unused or defective products. Returns made within 14 days of the order shipment date will be refunded to the original form of payment. Returns made after 14 days of the order shipment date will not be refunded. To initiate the process please e-mail firstname.lastname@example.org, and mention your order number.
We do not offer refunds and exchanges if the seal is broken or the product has been used, the following items are exempt from any form of refunds.
1- Beard and Skin Care items
2- Custom Accessories
I AM A BARBER, MEN'S SPECIALTY RETAILER OR A DISTRIBUTOR.
CAN I GET A WHOLESALE PRICE LIST?
We sell our high quality beard and skin products as well as our Mens Lifestyle accessories at wholesale to barbers, stylists, men's specialty retailers, and online retailers.
Please e-mail email@example.com Let us know which products you want, and how much of each you would like, and we will immediately get back to you with our best possible price! Please include your shipping address on the form so we can better determine shipping costs.
Didn’t find what you were looking for? Contact us
DO YOU SELL ON SOUQ.COM ?
Yes we currently sell all our ManCave UAE branded products on Souq & Sayidaty Mall, and it is advisable for customers in the GCC countries to order from them to avoid high delivery charges.