SHIPPING & FAQ'S
WHEN WILL MY ORDER BE SHIPPED ?
Once we receive an order the delivery timings are unique to each product with anything from 2 to 14 days. A breakdown of timings will be on ten description page.
I JUST PLACED AN ORDER, WHAT DO I DO NEXT?
Please wait until you receive a notification either by phone or e-mail to schedule your delivery.
HOW CAN I TRACK MY SHIPMENT?
Track your shipment by visiting the courier companies website and inserting your tracking no, this number will be sent to you along with the delivery company straight to your registered E-Mail.
HOW MUCH DOES SHIPPING COST?
All our items are shipped free of charge
CAN I SELF COLLECT MY ITEMS?
To keep our operation running as efficiently as possible, we send all your items directly to the courier. You will get an email with A tracking number.
HOW LONG DO INTERNATIONAL ORDERS TAKE TO REACH ME?
7-14 Working days.
HOW DO I TRACK MY SHIPMENT?
We will provide you with a tracking number which you can enter on the couriers website, or alternatively visit your order page or link in email to track your shipment.
WHAT IF TAXES, DUTIES AND FEES ARE APPLICABLE TO MY PURCHASE?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
CASH ON DELIVERY
CAN I PAY CASH ON DELIVERY (COD) OR CREDIT CARD ON DELIVERY (CCOD)?
Yes of course you can! You can pay COD OR CCOD if you are in the United Arab Emirates. There is a 4 AED surcharge for each order if the order is below100 AED. Unfortunately, we do not offer COD OR CCOD as a payment method for international orders, we only accept orders paid by credit card.
Note: Products sold through this website are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.
Please contact the manufacturer directly for technical support and customer service. The documentation and packaging for this product is in English.